Terms and Conditions

This web site is owned by W N Hall and Sons Ltd, trading as Halls of Heddon. For over 90 years we have continued to supply plants and service to our customers to the high standard instilled by our founder, William Nicholson Hall, in 1921. Please read these terms and conditions carefully as they also give details of delivery periods and of the plant size on offer- e.g. mini plants, tubers etc. If you wish to place an order please either order through the secure ‘shopping cart’ facility or use the PRINTABLE ORDER FORM and post it to us at the address below with payment. It would help us greatly if you could select from the drop down boxes on the checkout page to indicate the facilites you have available and the period you would like delivery bearing in mind that we root to order.

MAKING A PURCHASE ONLINE

Simply browse the store adding any items you wish to buy to the shopping cart. Once finished selecting, click on the “Checkout” to go to that page which will ask you for a few details needed to complete you order. The checkout page uses Sage Pay as a fully secure third party payment provider (more details below). Once you have completed all required fields and pressed the “Pay securely with SagePay” button you will be sent an automated e-mail response. This will indicate we have received your order but we will also send a posted acknowledgement as acceptance of your order and confirming a contract exists between us.

If preferred our PRINTABLE ORDER FORM can used posted to us, including payment by cheque or postal order (payable to W.N.Hall & Sons Ltd.) or with credit card details included to:

Halls of Heddon,

West Heddon Nursery,

Heddon on the Wall,

Northumberland

NE15 0JS

Or alternatively FAX it to us with your credit card details to: 01661 852398

IN ALL CASES WE REQUIRE PAYMENT WITH ORDER PLEASE. Credit cards will be debited on receipt of order. We accept MasterCard, Visa, Switch and Delta

WE REGRET WE ARE UNABLE TO ACCEPT TELEPHONE ORDERS.

All orders will be acknowledged by e-mail and by post generally within 7-10 days. Please check that we have your details recorded correctly to ensure you receive your plants safely. Please quote the acknowledgement number on your posted confirmation in any correspondence or for any enquiries.

Prices quoted apply until June 30th 2017.

GUARANTEE

All plants are propagated on our own nursery to ensure trueness to type and health. To ensure your plants reach you in the best condition we aim to deliver plants within one day of dispatch by using ROYAL MAIL 24 PACKET POST. Tubers are sent ROYAL MAIL 48 PACKET POST with the aim that they will reach you in 2-4 working days from posting. We guarantee to replace or refund in full the cost of any plants should they fail to satisfy on arrival, providing we are notified within 7 days of receipt so an agreeable solution can be arranged. Beyond this we can in no way accept responsibility for growth, production or crop. If we don’t know you have a problem, we can’t resolve to put it right.

RETURNS POLICY

Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order within 7 working days for a full refund including cost of delivery. This can be done by contacting us by e-mail or phone quoting the order number given to you. Your refund will be paid within 30 days. If you have changed your mind and decide you no longer want the goods then you alone are responsible for the cost of return postage. We cannot accept responsibility for the cost and risk of loss or damage when returning so we advise taking out adequate postal insurance.

SUBSTITUTES

We try to keep the website up to date by indicating varieties that are SOLD OUT. In the event of a variety being sold out or unavailable at time of despatch, we reserve the right to substitute a similar variety, unless requested otherwise. A drop down box has been included on the checkout page for you to indicate your substitution preferences.

LAST DATE FOR ORDERING

Our cut-off date for ordering specific varieties of Chrysanthemums is April 1st and for Dahlia mini plants and Garden ready Dahlias is April 20th. After this date we are only able to accept orders for our special collections or on the basis that substitutes are acceptable. Our Pot Tuber stock is limited so early ordering is advisable.

DELIVERY TIME

Please indicate clearly the delivery period required according to the facilities you have available in the drop down boxes on the Checkout Page. We do our best to supply within the period required and notified on the order acknowledgment sent by post. We are unable to inform you when delivery is actually being made unless specifically requested and would kindly ask that you notify us of any periods that you are not able to take delivery-e.g. holiday dates.

CARRIAGE & PACKING

We are able to make delivery to all addresses with a UK postcode.

Standard Shipping (Tubers) – £6.95 per order sent via Royal Mail 48 hour service

Standard Shipping (Dahlia Mini and Garden Ready Plants and Chrysanthemums) – £6.95 per order sent via Royal Mail 24 hour service.

Books – Free delivery sent via Standard letter post or Second Class packet post on reciept of order.

Special Delivery – this optional services costs an additional £5.00 per order. These parcels are sent via either Royal Mail Special Delivery Guaranteed by 1pm or by a Courier for next day delivery. These parcels are tracked and need signing for so please make sure you provide a contact number so we are able to contact you to arrange/advise of delivery.

PLEASE NOTE: We are unable to send Tubers and Pot Grown Dahlias in the same delivery as young plants (Chrysanthemums and Dahlia Mini Plants). As such additional shipping charges will be applied at the checkout.

EXPORT to EU members

We are able to export Chrysanthemums, Dahlia mini plants and Tubers (when available) to all EUmembers.  Sorry but are unable to send Pot Grown Dahlias to locations outside the UK.

Carriage for orders to Europe- Unfortunately owing to delays in delivery to Europe and Eire we feel we have no option but to send all such orders via International Courier. This however means a MINIMUM charge of £40.00 will apply for orders up to 25 plants. For 26 to 50 plants the charge will be £45.00.  Please contact us via the contact us page if you would like to make an order.

EXPORT to non EU members and worldwide

Tubers can be exported to many other countries where allowed. Please note separate carriage charges will apply and in some cases Import permits and Phytosanitary certificates will be required. Full details of our export charges will be detailed as soon as possible. In the meantime please e-mail us your address details and we will add you to the export mailing list.

 

COLLECTION OF ORDERS

Customers can collect their orders at our West Heddon Nurseries with no C&P charge, please select this option at the checkout. We will advise you accordingly when plants are ready for collection. We cannot accept responsibility for orders not collected on the day specified.

All plants are rooted to order and because of this we need 5 weeks’ notice of plant requirements-particularly for specific varieties. However a selection of Chrysanthemum and Dahlias will be available in our plant sales area from mid-March and mid-April respectively.

DAHLIAS

All varieties have been thoroughly tested on the nurseries and they are offered with complete confidence. Classification: The classification on Dahlias is based on the NDS Classified Directory 32nd Edition. Some varieties of recent introduction have not yet been classified, so we have included them in what we consider to be the correct classification after trial on the nursery.

Dahlias are offered in 3 forms:

DAHLIA POT TUBERS: The tubers we offer are dahlias which have been grown for a full season in the confines of a 4” or 5” pot, so that a small compact tuber is produced. They are ideal material for the exhibitor with a heated greenhouse or propagator to enable their own propagation. Tubers are available from DECEMBER to FEBRUARY and are packed in polythene sleeves with vermiculite. We strongly advise unpacking on arrival and if necessary store tubers in a cool frost free environment until required for setting away. A minimum of 50F (10oC) is required for propagation, water sparingly until growth is evident. Should any tuber fail to have shown any signs of growth by the end of March then please contact us so we can aim to organise replacements as rooted cuttings. PLEASE NOTE- pot tubers cannot be despatched with Mini plants, Garden Ready Dahlias or Chrysanthemums due to differing availability times. Please submit separate orders.

DAHLIA MINI PLANTS: These are strong rooted cuttings for those customers who have the facilities for potting up and growing on under glass, minimum 50F (10oC). Delivery is during APRIL to MAY only. We will make every effort to supply during the week requested but orders must be in the office at least FIVE WEEKS BEFORE the order is required. No Mini Plant orders (except for our special collections) are accepted after 20th April.

GARDEN READY DAHLIAS: For delivery to mainland UK only. Available early June only these are grown in a 7cm “paper” pot and are “garden ready”. They can safely be planted straight out into the garden after a couple of days acclimatising and as long as all risk of frost is over. We are unable to dispatch Garden Ready Dahlias with Chrysanthemums, Mini plants and Tubers so separate delivery is required. No Garden Ready Dahlia orders (except for our special collections) are accepted after 20th April.

CHRYSANTHEMUMS

Prices quoted are for strong rooted cuttings which are ready for dispatch from FEBRUARY to JUNE. Plants will be supplied according to the facilities for protection from frost that the customer has available as follows:-

NO PROTECTION – not before end April in the South. Not before early May in the Midlands, North of England and in Scotland.

COLD GREENHOUSE or COLD FRAME. – Not before the beginning of April.

HEATED GREENHOUSE – Not before the middle of February.

Cuttings are taken to order – so please allow a minimum of 5 weeks to process your order.

Cookies Policy

Using Cookies are important for the functionality of the shopping cart on this site. When you visit our site, the pages that you look at, and a short text file called a cookie, are downloaded to your computer. A cookie is used to store small amounts of information. This information is collected for traffic analysis only. The cookie does not contain personal details. Depending on the browser that you use, you can set your preferences to block/ refuse cookies, and/ or notify you before they are placed.

PRIVACY POLICY

None of your personal information will be passed on to any third parties. We will only retain details for our own marketing purposes e.g. posting new seasons Catalogues, unless you request us not to, either by e-mail or in writing. All information is collected within accordance of the Data Compliance Act 1998.

CREDIT CARD SECURITY

We use SagePay as a third party payment service. As one of the largest payment providers in the UK they are compliant to the highest level in payment card industry data security standards (PCI DSS). This means you can rest assured that all the information you enter is safe and secure, we won’t capture or store any of you card details as once entered into the payment page all sensitive data is fully encrypted and sent to the banks for processing.

UK Law applies to all orders received from this site.

Copyright statement

Please note that over 95% of the pictures contained in this website were taken from our own stock or from some of the national shows we attend and are the property of David Hall. They cannot be used in publications or displayed on other websites/web pages without permission. Thank you.

Thanks to Paul Barlow and Harry Lawson for the use of some of their photos.